Support Coordination

• What?
• Why?
• Where?
• Who?
• How much?

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What is Support Coordination?

A Support Coordinator can:

• Support you to understand your NDIS Plan
• If you are Plan Managed, we will find the right company to look after your NDIS money and pay providers
• Talk about your goals and what support you would like
• Find and bring in the right support for you
• Support you to plan your budget and how much money you can spend in your Plan
• Find the right people to meet you and work out what support you need
• Help you become more independent
• Support you to review your NDIS Plan

Why do we need Support Coordination?

We have a very comprehensive understanding of Deaf people and of the NDIS. 
We communicate openly with you and give you all the information you need to make good decisions.
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Support Coordination from Communication eXtra can:

• Help you to fully understand your NDIS Plan
• Make sure you get the right kinds of support, such as support worker, therapist, equipment
• Find the right Plan Manager for you, if you are Plan Managed
• If you are not happy with your NDIS Plan, we will support you ask for a better one 
• Arrange assessments for you from the right people so you can get the right supports

Where do we support you?

Communication eXtra can meet with you or talk with you in different ways:

• Using Auslan or spoken English or both
• SMS or email
• Webcam via Skype, Zoom, or any other webcam method
• Face to Face in your home, NDIS/LAC offices, our offices or café etc

Communication eXtra will arrange providers to support you:

• In Auslan or via an Auslan interpreter
• SMS or email
• At home or your provider's offices or in a café etc
• SMS or email
• Webcam via Skype, Zoom, or any other webcam method

Who will support you?

Staff at Communication eXtra will support you to:

• Find the right interpreter 
• Get support workers that work well with you
• Find the therapist or OT knows how to work with you and understand you
• Get the right support at home, with looking after yourself or for keeping your home clean and garden tidy
• Get the right technology to support you with communication and other everyday activities

How much does Communication eXtra ​cost?

For Support Coordination, Communication eXtra charges the NDIS Support Coordination rates for the  amount of work we do for you. Here is a brief summary of our charging structure:

• 15 minutes - 2 emails and/or 5 minute video/phone call
• 30 minutes - 4 emails and or 15 minute video/phone call, short meetings or visits
• 45 minutes - 6 emails and or 15 minute video/phone call,  short meetings or visits  
• 1 hour - 8 emails and/or 30 minute phone/video call, meetings
  
  

Travel:

• We charge half the time it takes to drive to see you and back to our office.
• We do not charge for kms we drive.

Rates:
The current NDIS Coordination of Supports (Level 2 Support Coordination) rate is $100.14 per hour (refer to the NDIS Price Guides and Pricing).

​Contact us for further clarification of our charging structure.